Frequently
Asked Questions
Answers
to Frequently Asked Questons
Do
I have to pay for the upgrades?
Absolutely no! Future upgrading is free of charge for
registered users of Any Capture Screen.
Is
technical support free?
Yes, it is.
How
do I download a full trial version?
You
maybe download a corrupted install package due to overload of
internet network traffic. FlashGet
is a powerful download manager. You can use it to get full trial
version. Click here for
more information.
Are
multiple licenses supported?
Yes. The more user-licenses the cheaper cost per-license.
[more information...]
Is
special pricing for governmental and educational institutions
offered?
Yes. [more information...]
How
long can I use the trial version?
The trial version is for evaluation purpose only. For
this reason, the capture saving times are limited - up to 30
times. Afer that, if you think Any Capture Screen
is useful and you want to keep it, you need to register for
a registered version, which has full functions.
I
just downloaded one of the trial versions and I can't find where
I put it.
To locate the folder where a trial version is stored,
follow the route:
1> Start, Find, Files or Folders...
2> In "Named:" field enter "anycapturescreen.*"
3> Click "Find Now" button.
Your desktop will search for the program in the system, usually
Drive C. Once you have located the appropriate file, you can
either go to the folder using Windows Explorer and double-click
on the file name, or select "Start, Run" and use "Browse..."
button to select it.
What
is a hot key?
Hotkey
is a single key, or a keystroke combination, which you use to
apply a capture action. Any Capture Screen have 15 capture Hotkeys:
desktop, active window, active window client, single window,
menu, control, rectangle, square, circle, ellipse, polygon,
free hand, DirectX, default and repeat last.
You can directly use the first 13, for default and repeat last
capture mode actions accroding to your needs. All of the hotkeys
can be customised.
How
do I change the hot key?
To
change a hotkey, you need to use Capture Hotkey Options Dialog.
Press Capture then select Options
menu item, click Hotkey Options from listbox
in the upper left conner of the popup to see the Hotkey Options
child dialog. Check the buttons to customize your favorite hotkey
combination and press OK.
Note: In order to enable or disable capture
hotkey, press Capture then check Enable
Capture Hotkey menu item.
How
do I capture a pull down menu or list?
Most
pull down menus or list menus automatically close when you switch
an application to another. To capture an object on the screen
that automatically disappears, you need to use hotkey capture
function. First, make ssure Any Capture Screen is running. Then
when your desired object popups, press hotkey to capture it.
You can use the following capture mode to finish this: Menu,
Control, Button or Child Window and Single Window.
Note
: Some applications (like those in many Microsoft product)
do not have true menus. To capture these menus, use single window
capture mode to capture them manually.
Why
does the menu disappear when I capture menu using hotkey?
Combination
of the customized capture hotkey may have a conflict with the
shortcut of the disappeared menu. To avoid it, just change the
capture hotkey.
How
do I cancel operation of capture?
Just
press ESC.
How
do I show or hide capture hint bar on capturing?
You
can press SHIFT hot key to toggle between.
How
do I move the mouse cursor a pixel on capturing?
Simply
press UP, DOWN, LEFT, RIGHT arrow hotkey to move the mouse cursor
pixel by pixel to four different directions.
How
do I capture "Office Assistant" or "Flashget
Drop Zone"?
Press
Capture menu then select Options
menu item, popup Capture child dialog, check
Include DirectX Surfaces mark.
How
do I capture surfaces of video games or DVD players?
Any
Capture supports DirectX capture such as video
games, DVD players and some vedio applications. Press Capture
menu then check Enable DirectX Capture menu
item, click the DirectX application window title bar to make
sure it's the front window, and then use Scroll Lock
hotkey to start DirectX capture. If your default capture mode
is DirectX capture, you can also hit the default capture mode
hotkey.
Note:
The DirectX capture will work or not, depending on which video
player software you're are using, and if it uses DirectX or
not.
I
tried to capture Media Player or Real Player, Why do I grab
only a blank, black screenshot?
The
problem is usually due to graphics hardware acceleration being
used to display the image. The newer media players from Microsoft
and RealNetworks are good about trying to use any graphics hardware
acceleration that is available on the system. Most video capture
programs used to capture video from a video camera use "hardware
overlay" by default for their video preview. Note that
this kind of problem affects all screen capture programs, and
even the image put in the clipboard by the PrintScreen key.
The
best solution is to disable hardware acceleration in the application
that is playing the video, or disable hardware acceleration
system wide. To disable graphics hardware acceleration globally
for all applications , select Control Panel>Display>Properties>Settings>Advanced>Troubleshooting
in Windows 2000 or XP, on other versions of Windows select Control
Panel>System>Performance tab>Graphics>Advanced settings.
In both cases slide the Hardware Acceleration
slider to None.
Windows
Media Player and RealNetworks Realone Player must use hardware
acceleration for some media file. If you disable Hardware acceleration,
they can not work well. All screen capture softwares have the
same trouble.
So
I recommend you use another media player such as Power
DVD, Win DVD.
How
do I capture long pages, such as long web pages?
Any
Capture supports auto-scroll window feature. Press Capture
menu then check Auto Scroll Window menu item.
When this option is used, Any Capture captures a portion of
the contents, scrolls down, captures another portion and continues
until the entire contents have been captured in Control
or Single Capture mode. Finally all portions
are combined into a final image. You can also custom other auto-scroll
options by popuping Capture -> Options
-> Menu&Scroll dialog.
Note:
Auto-scroll doesn't work for all applications that have a vertical
scroll bar.
How
do I translate Any Capture Screen to my language?
Copy acs_eng.ini or template.txt to acs_xxx.ini in
the sub-directory "Language". xxx is taking the 2-letter
language abbreviation from the ISO Standard 639 and adding a
third letteras appropriate, to indicate the sublanguage. You
can get abbreviated name of the language and others information
by clicking menu "View->Language->Locale Information".
Using text editor to open naxxx.ini. Notepad or UltraEdit is
OK.
Edit acs_xxx.ini as follows:
1) Fill "Language" under [Info] section with your
language.
2) Fill "Translator" under [Info] section with your
name and email address.
3) Translate every line under [MENU128] section, add your translation
to the right of '='.Such as: POPUP57600 = &File => POPUP57600
= Your Language(&F)
4) Notice: Using English in [Info] section, do NOT translate
that into your language. Use Carriage return to end a line,
do not just wrap it; "&XXX" is a menu item, and
it should be translated into "YYY(&X)".
After
translating your language file, please restart Any Capture Screen
and switch to your language from menu "View->Language...".
Please
send your language file to us at localization@any-capture.com
and we will build it into the setup package.
I have more questions - who should
I write to?
Your
comments are of great value to us, please email your questions
and requirement to: support@any-capture.com
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